Course Overview

This course covers several video labs of the day-to-day administration of a Cisco UC solution and shows candidates step-by-step procedures to complete the common tasks associated with the day-to-day administration of a Cisco Collaboration solution while preparing for the CICD exam.

Course objectives

Describe the components of a Cisco Collaboration solution, and identify call flows and signaling types. Provide an overview of interfaces for both administration and end-users in Cisco Unified Communications Manager, Cisco Unified Communications. Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.

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Course Videos
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Test Questions
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E-BOOKS
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Duration

Modules

Module 1: Introducing Cisco Collaboration Architecture

  • Course Introduction
  • Introducing Cisco Collaboration Architecture Part 1
  • Introducing Cisco Collaboration Architecture Part 2
  • Small To Mid-Size Business Part 1
  • Small To Mid-Size Business Part 2
  • Small To Mid-Size Business Part 3
  • Cisco Unified Communications Manager Part 1
  • Cisco Unified Communications Manager Part 2
  • Cisco Unified Communications Manager Part 3
  • Cisco Unified Connection
  • Lab Introduction

Module 3: Preparing The Network And Phone Behavior

  • Preparing The Network For Voices Part 1
  • Preparing The Network For Voices Part 2
  • IP Phone Behavior
  • Configuring The LAN Lab
  • Standing Up The Platform Lab
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 1
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 2
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 3
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 4
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 5
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 6
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 7
  • Using OVA Templates To Deploy Prime Collaboration Provisioning Lab Part 1
  • Using OVA Templates To Deploy Prime Collaboration Provisioning Lab Part 2

Module 5: Call Configuration

  • Advanced Call Coverage Part 1
  • Advanced Call Coverage Part 2
  • Advanced Call Coverage Part 3
  • Call Coverage Lab Part 1
  • Call Coverage Lab Part 2
  • Call Coverage Lab Part 3
  • Call Coverage Lab Part 4
  • Call Coverage Lab Part 5
  • Calling Constrictions And COS Part 1
  • Calling Constrictions And COS Part 2
  • Implementing Class Of Control Lab Part 1
  • Implementing Class Of Control Lab Part 2
  • Connecting To The PSTN Part 1
  • Configuring Voice Gateway Features Lab Part 1
  • Configuring Voice Gateway Features Lab Part 2
  • Configuring Voice Gateway Features Lab Part 3
  • Connecting To The PSTN Part 2
  • PSTN Calling And Digit Manipulation Lab Part 1
  • PSTN Calling And Digit Manipulation Lab Part 2
  • PSTN Dial Plan Configuration Lab Part 1
  • PSTN Dial Plan Configuration Lab Part 2
  • Course Conclusion

Module 2: Telephony And Call Routing

  • Telephony 101 Part 1
  • Telephony 101 Part 2
  • Telephony 101 Part 3
  • Telephony 101 Part 4
  • Telephony 101 Part 5
  • Telephony 101 Part 6
  • Call Routing 101 Part 1
  • Call Routing 101 Part 2
  • VoIP Call Routing 101
  • Call Routing With DNS
  • Deployment Scenarios Part 1
  • Deployment Scenarios Part 2
  • Deployment Scenarios Part 3
  • Gateway Call Routing Basics Part 1
  • Gateway Call Routing Basics Part 2
  • Gateway Call Routing Basics Part 3
  • Gateway Call Routing Basics Part 4
  • Configuring The Gateway Lab Part 1
  • Configuring The Gateway Lab Part 2

Module 4: CUCM Administration Interfaces

  • CUCM Administration Interfaces Part 1
  • CUCM Administration Interfaces Part 2
  • CUCM Stand Up
  • CUCM Stand Up Lab
  • End User Interfaces
  • End User Configuration Lab
  • AD Integration Lab
  • End Point Implementation Part 1
  • End Point Implementation Part 2
  • IMP Integration Lab
  • CUC Integration Lab Part 1
  • CUC Integration Lab Part 2
  • IP Communicator Lab
  • Profiles And Templates Lab
  • CUCME Phone Configuration
  • Configuring CUCME Lab Part 1
  • Configuring CUCME Lab Part 2
  • CUCM End-User Portal Lab
  • Configuring CUCM Phones From Scratch
  • Configuring Cisco SX20 Codec Part 1
  • Configuring Cisco SX20 Codec Part 2

Modes of Learning